FAQ

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SHOPPING INFORMATION

Delivery charges vary depending on the items, order total, and delivery location. We offer free standard shipping on orders over $10. For orders under that amount, standard shipping costs start at $2.99. Expedited and next-day delivery options are also available for an additional charge.

Standard delivery usually takes 5-7 business days, depending on your location. Expedited shipping options are available, which can reduce delivery time to 2-3 business days. Orders placed before 2:00 PM EST on weekdays may be processed the same day.

After you place an order, you will receive an order confirmation email. Our warehouse will begin processing your order, and you’ll receive another email with shipping details once your order has been dispatched. You can track your order through the provided tracking number.

Yes, an electronic invoice will be sent to your email once your order is confirmed. If you require a printed invoice, you can download and print it from your account page. We also include a printed copy of the invoice with your shipment.

PAYMENT INFORMATION

Payment will be processed at the time of checkout. Your bank account or credit card will be charged once your order is confirmed, though some payment methods (like PayPal) may take a few moments to process.

A wishlist is a feature that allows you to save items you are interested in purchasing later. You can add products to your wishlist for easy access when you’re ready to buy them. It also lets you track availability and any sales or promotions on those items.

If you receive a damaged or incorrect product, please contact our customer service team within 7 days of receiving your order. We will assist you with a return or exchange. Please have your order number and photos of the damaged or incorrect product ready for faster processing.

Once your order is placed, it’s processed quickly, so we cannot guarantee that we can change or cancel it. However, if you contact us immediately after placing the order, we will do our best to accommodate your request. After the order has been shipped, you can return or exchange the item according to our return policy.

“Package tracking” refers to the ability to monitor the status of your order as it moves through the shipping process. After your order has been shipped, you will receive a tracking number via email, which you can use to check the delivery status on the courier’s website.